Terms of Service

1. Acceptance of Terms

By booking or using transportation services provided by Premium Mobility Services LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Premium Mobility Services provides luxury ground transportation services including but not limited to:

• Executive and corporate transportation
• Airport transfers and FBO services
• Medical and senior living transportation
• Private and family transportation
• Intercity travel services

3. Booking and Reservations

3.1 Reservation Requirements

• All reservations must include accurate pickup location, destination, date, and time
• Valid contact information (phone number and email) is required
• Corporate clients may establish contract accounts with advance approval

3.2 Confirmation

• Reservations are confirmed upon receipt of booking confirmation via email or phone
• We reserve the right to decline service for any reason

3.3 Cancellation Policy

4. Pricing and Payment

4.1 Rates

Rates are based on distance, time, vehicle type, and service requirements. Quoted rates are estimates and may vary based on actual service provided. Additional charges may apply for wait time, route changes, tolls, parking fees, airport fees, services outside standard service area, and late-night or holiday surcharges.

4.2 Payment Methods

• We accept cash, credit cards, debit cards, and invoiced payments (approved accounts only)
• Payment is due at time of service unless otherwise arranged
• Corporate accounts must maintain current payment information

4.3 Gratuity

Gratuity is not included in quoted rates. Tips are appreciated but not required. Suggested gratuity: 15-20% of service cost.

5. Passenger Responsibilities

5.1 Conduct

Passengers agree to:

• Behave in a respectful and lawful manner
• Not damage vehicle or property
• Not smoke, vape, or use illegal substances in vehicle
• Not consume alcohol without prior approval
• Comply with all driver instructions and safety requirements
• Wear seatbelts at all times

5.2 Prohibited Activities

The following are strictly prohibited:

• Harassment or threatening behavior toward driver or staff
• Illegal activities of any kind
• Transporting weapons, illegal drugs, or hazardous materials
• Excessive noise or disruptive behavior
• Bringing pets without prior approval (service animals always welcome)

5.3 Consequences

Violation of these terms may result in:

• Immediate termination of service without refund
• Liability for damages or cleaning fees
• Refusal of future service
• Legal action if applicable

6. Vehicle and Equipment

6.1 Vehicle Standards

All vehicles are maintained to the highest safety and cleanliness standards. We reserve the right to substitute vehicles of equal or greater quality. Vehicle amenities (Wi-Fi, water, etc.) are provided as available.

6.2 Damage and Cleaning

Passengers are liable for any damage to vehicle or equipment. Cleaning fees apply for:

7. Safety and Liability

7.1 Driver Authority

Drivers have final authority over vehicle operation and passenger conduct. Drivers may refuse service or terminate trip for safety or policy violations. Driver decisions regarding routes and safety are final.

7.2 Personal Belongings

Passengers are responsible for their personal belongings. Company is not liable for lost, stolen, or damaged items. Lost items will be held for 30 days if found.

7.3 Limitation of Liability

Company liability is limited to the amount paid for the specific service. We are not liable for delays due to traffic, weather, or circumstances beyond our control; missed flights, appointments, or connections; indirect, incidental, or consequential damages; or acts of third parties or force majeure events.

7.4 Insurance

All vehicles carry required commercial insurance. Insurance coverage details available upon request.

8. Medical Transportation

8.2 Medical Conditions

Passengers must disclose relevant medical conditions or mobility requirements. We accommodate wheelchairs and mobility aids with advance notice. Passengers requiring medical supervision during transport must provide their own attendant.

8.3 Medical Equipment

Portable oxygen and standard medical equipment permitted with advance notice. Company is not responsible for operation or malfunction of medical equipment.

9. Minors

• Passengers under 18 must be accompanied by parent/guardian or have written authorization
• Child safety seats available upon request (subject to availability)
• Parents/guardians are responsible for minor's conduct and safety

10. Privacy and Data

10.1 Information Collection

We collect and use the following information:

• Name, phone number, email address
• Pickup and destination locations
• Payment information
• Service preferences and history

10.2 Use of Information

Information is used to provide and improve services, process payments, communicate about reservations, and comply with legal requirements.

10.3 Data Protection

We implement reasonable security measures to protect your data. We do not sell personal information to third parties. Payment information is processed securely through encrypted systems.

Quick Reference - Key Policies